ABOUT FANDUEL
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE POSITION
Our roster has an opening with your name on it
The Enterprise Technology Operations Engineer will be responsible for maintaining and overseeing a robust and future-ready enterprise systems infrastructure that securely and efficiently supports FanDuel's computing, storage, and data communication needs. This role involves ensuring a strong information security posture by evaluating, implementing, and managing systems for vulnerability monitoring, threat assessment, defense strategies, and incident response.
In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Everyone on our team has a part to play
- Directly oversee the technical systems and services of Enterprise Technology platforms
- Deliver technical support and engineering solutions to maintain and enhance enterprise platforms and systems, ensuring they effectively and efficiently meet the business's computing, storage, security, and data communication needs
- Design and maintain complex systems and services to achieve a high level of availability, as defined by IT leadership, in alignment with business requirements
- Collaborate with cross-functional teams internally and external vendors as needed to support job functions and business objectives
- Provide advanced support to maintain, monitor, and troubleshoot applications and systems.
- Identify and recommend infrastructure improvements and projects that enhance capabilities and service quality across the organization
- Lead the development, implementation, and management of processes and procedures to ensure the reliability, recoverability, and optimal performance of laptops and local services
- Serve as the escalation and final line of Tier 3 technical support for all Enterprise platforms and services
- Participate in 24/7 on-call support as part of a rotating response team for urgent technical issues
- Work with the Operations team to maintain continuous system operations, following a rotating on-call schedule for production support
- Report infrastructure performance, risks, and upgrades to executive leadership and key business stakeholders
- Collaborate with IT teams (e.g., software development, cybersecurity, data analytics) to ensure seamless technology stack integration
- Create and maintain comprehensive technical documentation to support system integrity and knowledge sharing
- Excellent communication skills, both written and verbal, with the ability to influence and manage stakeholders at all levels.
- Must be willing to participate in an on-call rotation and occasional after-hours work for maintenance or emergencies
THE STATS
What we're looking for in our next teammate
- 10+ years’ experience in a user or customer facing role with emphasis in providing elevated support. 10+ years’ experience in a tech support role. BA and IT certifications preferred.
- 10+ years of experience in user-facing and technical support roles, including senior escalation and advanced troubleshooting responsibilities. Bachelor’s degree and relevant IT certifications preferred.
- Deep technical expertise serving as the final Tier 3 escalation point for a wide range of IT hardware, software, and system issues across enterprise environments.
- High-level knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive, etc.), including user and device policy configuration, troubleshooting, and administration.
- Extensive hands-on experience with Apple ecosystem (macOS, iOS, iPadOS), including device enrollment, management, and support in large-scale environments.
- Proven capability in mobile device management (MDM) using Jamf Pro and Microsoft Intune, with emphasis on zero-touch deployment, policy enforcement, remote troubleshooting, and compliance management.
- Strong scripting and automation skills (PowerShell, bash, and cmd) for system administration, reporting, and process optimization.
- Proficient with identity and access management (IAM) tools such as Okta and Active Directory for account provisioning, MFA, and SSO.
- Solid understanding of enterprise collaboration and communication tools including Zoom and Slack.
- Demonstrated success in developing documentation, mentoring peers, and creating knowledge articles to support end-user excellence and platform stability.
- Capable of operating within ITIL-based frameworks, with a strong sense of urgency and dedication to continuous service improvement.
PLAYER BENEFITS
We treat our team right
We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
The applicable hourly range for this position is $50.96 - $63.94 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
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