AI Strategy & Operations Senior Manager

New York City Tech Transformation

THE POSITION
Our roster has an opening with your name on it

The Sr. Manager of AI Operations & Strategy will play a critical role in helping scale and operationalize AI across the enterprise. This role sits at the intersection of AI, product, engineering, operations, and business transformation. 

This is a highly cross-functional leadership and execution role designed for a strategic operator with strong consulting, program leadership, and organizational management experience. We are looking for someone who excels at bringing structure to ambiguity, driving alignment across senior stakeholders, coordinating complex initiatives, and ensuring teams execute effectively against strategic priorities. 

You do not need to be a hands-on AI engineer or researcher. Instead, success in this role comes from the ability to understand how AI initiatives create business value, translate strategic goals into executable programs, and help teams deliver outcomes at scale. 

This role will exercise influence across AI Software Engineering, AI Product Management, and AI Platform Engineering while partnering closely with Security, Platform Engineering & Operations, Product Engineering, Data, Finance, and other business stakeholders. 

This role is ideal for someone with experience in technology strategy, transformation, operations, consulting, PMO leadership, and/or enterprise program management who thrives in fast-moving environments and enjoys solving complex organizational challenges. 

In addition to the responsibilities outlined below, employees may be required to perform other duties as assigned to support evolving business priorities. 

THE GAME PLAN
Everyone on our team has a part to play

AI Operations & Strategic Execution 

  • Partner closely with the AI Engineering team to operationalize and execute strategic AI priorities across the organization.  
  • Help coordinate organizational priorities, operating rhythms, planning processes, and cross-functional execution.  
  • Drive alignment and coordination across partner organizations including other Corporate Technology teams (like Security, Platform Engineering & Operations, Product Engineering, Data, Infrastructure) as well as business stakeholders.  
  • Establish and manage scalable operational mechanisms for roadmap planning, prioritization, executive reporting, portfolio management, governance reviews, and delivery tracking.  
  • Help ensure AI initiatives remain aligned to business priorities, resource constraints, operational dependencies, and organizational goals.  
  • Coordinate complex, cross-functional AI programs spanning multiple teams, stakeholders, and delivery timelines.  
  • Prepare executive-level communications, updates, presentations, and operational reviews related to AI initiatives, investments, risks, and business impact.  
  • Identify organizational bottlenecks, execution gaps, and operational inefficiencies and help drive resolution plans across teams.  

AI Product Strategy, Planning & Delivery 

  • Influence and help coordinate AI product roadmaps, prioritization processes, execution plans, measurement strategies, and operational rollout plans.  
  • Partner with AI Product Management and engineering leadership to ensure initiatives are clearly scoped, prioritized appropriately, and operationally executable.  
  • Support the development of business cases, prioritization frameworks, implementation plans, and success metrics for AI investments.  
  • Help define operational KPIs and measurement frameworks tied to adoption, productivity, delivery execution, customer impact, and business value realization.  
  • Coordinate post-launch operational processes including adoption tracking, enhancement planning, stakeholder communication, and ongoing delivery management.  
  • Help drive organizational consistency in how AI initiatives are planned, governed, communicated, and executed across the enterprise.  
  • Support leadership in balancing short-term execution priorities with longer-term strategic initiatives and transformation goals.  

Innovation & Enterprise Transformation 

  • Help FanDuel identify, evaluate, and operationalize opportunities to leverage AI and emerging technologies across the business.  
  • Partner with leaders across marketing, operations, customer experience, product, engineering, responsible gaming, finance, and corporate functions to identify high-value opportunities for AI-enabled transformation.  
  • Coordinate pilots, proof-of-concepts, and experimentation initiatives to assess business impact, operational feasibility, organizational readiness, and scalability.  
  • Evaluate external vendors, strategic partners, and consulting opportunities that can accelerate innovation and delivery.  
  • Develop prioritization frameworks to identify the highest-value AI opportunities across customer, operational, and enterprise domains.  
  • Support change management, communication planning, organizational readiness, and adoption efforts for scaled AI initiatives.  
  • Partner with leadership to operationalize hackathons, innovation sprints, AI enablement programs, and culture-building initiatives that foster AI adoption across the company. 

In six months, you’ll know you’re heading on the right path if you’ve built: 

  • A repeatable planning and prioritization process for AI initiatives, including intake, business case development, roadmap visibility, dependency management, resourcing tradeoffs, and executive review.  
  • A portfolio management framework that gives the AI Leadership Team a clear view of active initiatives, delivery status, risks, blockers, investment needs, adoption progress, and measurable business impact.  
  • A consistent approach for moving AI opportunities from idea to pilot to scaled delivery, with defined success metrics, adoption plans, stakeholder communication, and post-launch measurement.  
  • Cross-functional teams are executing more effectively because priorities are clearer, decisions are made faster, dependencies are surfaced earlier, and AI programs are managed through shared operating mechanisms rather than ad hoc coordination.  
  • The organization is better positioned to identify, evaluate, and scale high-value AI opportunities across customer experience, product, marketing, engineering, operations, support, and corporate functions. 

 

THE STATS

What we're looking for in our next teammate

  • We’re looking for someone who brings strong experience across most of these areas. We’ll evaluate each candidate holistically, so don’t count yourself out if you don’t check every box.

  • 6+ years of experience across strategy, operations, consulting, transformation, program management, product operations, or technology leadership roles (though we weight the quality and scope of what you’ve done over the number of years on paper)
  • Strong experience managing large-scale cross-functional programs in complex technology organizations. Strong organizational and project management skills with the ability to manage multiple complex workstreams simultaneously is a non-negotiable. 
  • Proven ability to drive alignment, execution, and accountability across diverse stakeholder groups and organizational boundaries.  
  • Experience supporting executive leadership teams through strategic planning, operational reviews, roadmap planning, and organizational transformation initiatives.  
  • Ability to influence without direct authority and build trusted relationships across technical and non-technical teams.  
  • Comfortable operating in fast-moving, highly ambiguous environments with evolving priorities.  
  • AI expertise is not a requirement, more of a nice-to-have—we’re looking for someone with genuine curiosity about AI, a desire to learn, and the ability to ramp quickly in a fast-moving space.
  • Background in management consulting, technology strategy, PMO leadership, transformation offices, or high-growth technology environments strongly preferred. 

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $171,000 - $224,700 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [email protected].

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

#LI-Hybrid

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Technology

Engineering, IT, Cybersecurity, Data, Cloud, AI

We’re the backbone and the turbo engine behind FanDuel’s rise—and we don’t just build software, we build the future. Step into our world and you’ll find a frontier-style playground where top-tier talent tackles complex challenges head-on.

From crafting innovative tech to scaling a platform that’s fast, secure, and rock-solid, we’re doing it all in one of the most regulated—and exciting—markets out there. Every day brings something new, and we wouldn’t have it any other way.

Corporate Strategy

business strategy, operations, automation

Think of us as FanDuel’s internal special ops team—part strategy, part execution, all impact. We partner with leadership to launch bold new initiatives, untangle complex cross-functional puzzles, and jump in wherever extra brainpower or fresh skills are needed.

Our secret weapon? We get to do all this in the world of sports and gaming—stuff we (and millions of fans) live and breathe every day. It’s work, but it sure doesn’t feel like it.

Risk & Trading

sports trading, innovation, Data science

We’re the brains behind the odds—the Risk & Trading team that keeps FanDuel sharp, smart, and always one step ahead. Using cutting-edge models and real-time insights, we price markets with precision and manage risk like pros, all while staying locked into the rules of every jurisdiction we play in.

But we don’t just crunch numbers—we shape strategy. Collaborating across the business, we help power bold moves and smooth experiences that keep our customers coming back for more. Bottom line: if it affects the odds, we’re all over it.

Product

Product Management, Design, Data, Research

We dream it, design it, and deliver it—we’re the team behind the experiences customers can’t get enough of. From deep-dive research to sleek app features and wow-worthy retail moments, we turn insights into action and ideas into magic.

Packed with talent—Product Managers, Designers, Researchers, Data Scientists, and Analysts—we’re a powerhouse squad that partners with Marketing, Engineering, and Commercial to launch what’s next and level up what’s now. If it delights our customers, we’re all over it.

People

Human resources, Talent Acquisition, Early Careers, Talent Development, Inclusion, Compensation

We’re not your typical HR team—we’re the FanDuel People Team, and we bring the vibes. Sure, we handle the essentials like hiring, growth, pay, perks, and inclusion—but that’s just our warm-up act. We’re the crew behind the career-launching programs, can’t-miss events, and culture that keeps FanDuel buzzing.

From day one to day “let’s level up,” we’ve got your back—making sure your experience here is nothing short of legendary. Unparalleled? Check. Unrivaled? Always. Unforgettable? You better believe it.

External Affairs & Partnerships

Communications, Events, Government Affairs, Responsible Gaming

We’re the market-makers, bridge-builders, and big-picture thinkers. The Partnerships & External Affairs team is all about expanding FanDuel’s world—smartly, sustainably, and with serious swagger. From navigating the halls of government to shaping public perception, we run point on the programs that protect and grow our playing field.

We’re also in the business of bold connections—teaming up with partners and stakeholders to spot the next big opportunity and turn it into game-changing growth. If it helps FanDuel stretch, scale, and shine, we’re already on it.

Marketing

Strategy, Creative, Production, Media

If it grabs attention, sparks emotion, or makes fans say “wow”—that’s us. From bold brand moves to scroll-stopping content, performance magic to product promos, we bring FanDuel to life through storytelling that hits hard and sticks. You’ll spot our work everywhere—on your feed, during the big game, and lighting up the jumbotron at your favorite stadium.

We don’t just show up—we show off. Because making every moment more means putting ourselves out there. And let’s be real… we crush it.

Legal & Compliance

Legal, Compliance, Risk

We’re the powerhouse team behind the rules, the relationships, and the rocket fuel for FanDuel’s growth. From legal advice to lobbying, compliance to cutting-edge partnerships—we cover it all. Our crew of sharp attorneys, savvy policy pros, eagle-eyed analysts, and deal-makers brings serious expertise and even bigger energy.

In a world full of regulations, we keep FanDuel ahead of the game—building smart, sustainable strategies that unlock growth while playing by (and sometimes helping shape) the rules. Whether it’s gaming, sports, media, or tech, we know how to partner up and power forward.

Finance & Facilities

Accounting, Finance, Procurement, Workspace

Our Finance team is where strategy meets spark. We don’t just crunch numbers—we power big ideas. With sharp analysis, smart planning, and a healthy respect for risk, we fine-tune business operations to fuel what’s next. Growth? We’re already forecasting it.

Meanwhile, our Facilities team keeps FanDuel running in style. From scouting new spaces to building out sleek, modern offices, we create safe, top-tier environments that match our ambition. As a global crew, we make sure every location—whether home base or a pit stop—is a winning experience for employees on the move.

Customer Ops

Customer Support, CX, VIP, Payments & Fraud

We’re the front line, the fixers, and the fan advocates—all rolled into one. Around the clock, we’ve got our fans’ backs—answering questions, solving problems, and turning feedback into fuel for better products. We keep the play going and the good vibes flowing, while making sure our insights shape smarter marketing and sharper product experiences. In a fast-moving industry, we’re here to simplify, streamline, and smooth out the bumps—so fans can spend less time stuck and more time doing what they love: playing.

Commercial

Retail, Operations, Sportsbook

We’re the engine room that keeps FanDuel firing on all cylinders. Our mission? Make sure every project, plan, and play are driving toward a shared goal: serving our customers and hitting the business bullseye. We’re the glue behind the scenes—running fantasy contests, tracking performance, and sniffing out new opportunities like pros. With deep sports and casino know-how, a sharp eye for process upgrades, and commercial instincts to match, we balance today’s wins with tomorrow’s big plays. All while keeping the customer at the heart of the game.

Broadcast

FanDuel TV

Here, TV isn’t just TV—it’s our 24/7 hype machine. We call it “Transactional TV,” and it’s our secret sauce. Sure, horse racing is the star of the show, but we’re always sneaking in shoutouts to our other verticals during live, nationally aired broadcasts. We mix the thrill of the race with smart promos, playful retention tactics, and ways to help our fans win bigger and better. The result? We’re not just in the race—we’re leading the pack in betting.