THE POSITION
Our roster has an opening with your name on it

FanDuel is seeking a strategic and collaborative Change Management Lead within the Central Product and Operations team. This role is critical in driving successful adoption of key business initiatives and ensuring organizational readiness across complex, cross-functional programs.

The Change Management Lead will be responsible for designing and executing structured change strategies that align stakeholders, strengthen engagement, and embed sustainable ways of working. You will partner closely with senior leaders, HR, program managers, and functional teams to assess change impacts, mitigate risks, and enable teams to navigate transformation effectively.

This is an opportunity to play a pivotal role in shaping how our business unit delivers change. You will help build change capability, reinforce strong governance and communication practices, and ensure strategic initiatives are adopted seamlessly and deliver measurable impact.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

Leadership

• Act as the change management lead for one or more strategic initiatives, owning the change approach end-to-end.
• Coach sponsors and leaders on how to actively sponsor change (visibility, reinforcement, decision-making, role modeling).
• Shape the change narrative: “why we’re changing, what’s changing, what it means for me.”
• Build alignment across leadership teams when priorities, messages, or rollout timing conflict.
• Create a culture of adoption and continuous improvement, not “launch and abandon.”

Problem-Solving & Business Awareness

• Translate business strategy into practical adoption steps (process, behavior, capability, mindset).
• Identify operational impacts early (ways of working, customer experience, controls, service levels, capacity).
• Diagnose root causes of resistance (incentives, unclear roles, poor tool fit, change fatigue, trust issues).
• Balance change ambition with real-world constraints (peaks, deadlines, regulatory needs, frontline realities).
• Partner with Product/Program teams to adjust solutions when adoption risks are caused by the design itself.

Monitor Progress & Governance

• Build and run the change plan and cadence: readiness checkpoints, go/no-go criteria, cutover support, stabilization.
• Maintain a change RAID log (risks, assumptions, issues, dependencies) specifically focused on adoption.
• Set up governance routines with the program (steerco updates, working groups, stakeholder forums).
• Track readiness by audience/function/location and coordinate interventions where gaps appear.
• Ensure change activities are integrated into the overall project plan (not a side quest).

Reporting, Insights & Quality Assurance

• Define adoption and readiness metrics (training completion, comms reach, sentiment, usage, performance indicators).
• Produce concise executive reporting: progress, risks, decisions needed, and recommended actions.
• Use feedback loops (surveys, listening sessions, support tickets, usage analytics) to generate insights.
• Quality-check change deliverables (comms, training, job aids) for clarity, accuracy, and audience fit.
• Monitor post-launch signals and ensure issues are triaged, owned, and resolved (hypercare → BAU).

Critical Thinking

• Challenge “activity = progress” and focus on outcomes (behavior change, capability, adoption, performance).
• Test assumptions with data and frontline input; adjust plans based on evidence.
• Anticipate second-order effects (workarounds, shadow processes, morale impacts, customer friction).
• Prioritize interventions based on impact/risk (not volume of noise).
• Spot misalignment between stated goals and incentives, measures, or leadership behaviors.

Stakeholder Engagement & Effective Communication

• Conduct stakeholder mapping and change impact assessments; segment audiences and tailor tactics.
• Design and execute communications plans across channels, with clear CTAs and reinforcement.
• Run engagement sessions (workshops, roadshows) and facilitate difficult conversations.
• Build two-way comms: capture feedback, respond visibly, close the loop, and adapt messaging.
• Create “manager toolkits” and enable local champions/super-users to scale adoption.

Team Collaboration

• Partner tightly with Program/Project Managers, Product Owners, HR, Comms, Ops, Training, and Support teams.
• Coordinate training delivery, learning assets, and on-the-job reinforcement with functional leads.
• Align with BAU owners so the change lands sustainably (process ownership, controls, KPIs, governance).
• Support teams through transition periods, helping reduce confusion and duplication.
• Work collaboratively across multiple initiatives to avoid change collisions and overload.

THE STATS
What we're looking for in our next teammate

Required Skills and Experience:

• Proven experience leading change initiatives in complex environments
• Strong stakeholder engagement and influencing skills
• Excellent communication and facilitation abilities
• Experience with structured change methodologies (e.g., Prosci, ADKAR, Kotter, or similar)
• Ability to translate strategy into practical execution plans
• Analytical mindset with the ability to assess impact and measure outcomes
• High emotional intelligence and resilience

Preferred Qualifications:

• Certification in change management methodology
• Experience in digital transformation or large-scale organizational change
• Background in project or program management

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $112,000 - $140,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [email protected].

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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