The Position
We’re looking for an Enterprise Desktop Support Engineer to join our internal IT team and support employees across FanDuel Group. This role sits within our Enterprise Technology function and plays a key part in keeping our teams productive, connected, and supported in a fast-moving environment.
You’ll work closely with colleagues across the business, providing hands-on IT support for end-user devices, applications, and systems. Depending on your experience, the role can range from supporting day-to-day IT operations through to owning more complex issues, providing 2nd line support, and contributing to IT projects. What matters most is a customer-first mindset, a willingness to learn, and a passion for delivering a great support experience.
Provide Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and common business applications
Support employee onboarding and offboarding, including device setup and access coordination
Troubleshoot hardware, software, and access-related issues, escalating where appropriate
Assist with the deployment, tracking, and inventory management of IT assets
Support meetings, trainings, and company events, including AV and equipment setup
Follow documented IT processes, procedures, and security guidelines
Contribute to continuous improvement of IT support processes and documentation
What We’re Looking For
Strong communication skills and a collaborative, team-focused approach
A problem-solving mindset with attention to detail and a willingness to learn
Comfortable supporting end-user devices, operating systems, and business applications
Experience supporting macOS environments is a strong plus
What You Can Expect
ABOUT FANDUEL
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
Diversity, Equity and Inclusion
FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [email protected].
The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you!